Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Hook marks may be present on anodized or powder-coated items. In most instances, these will be placed in such a way that they are not visible without disassembling the item, though in some instances they may be visible during normal use. These marks are hidden to the best of our ability and are a natural side effect of the manufacturing process. These marks are not a valid reason to request replacement or exchange.

Items that may have had sharp edges are deburred in various ways. This may cause items to visually differ slightly from product photos and is not a valid reason to request replacement or exchange.

Some items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If the item you wish to exchange your purchase for was available at your initial time of purchase but is no longer available, we will do our best to accommodate you.

Unless otherwise stated, products sold through the EON webstore do not include a warranty. However, if you experience issues with your item and need technical assistance, replacement parts, or other support please contact us at support@eon-shop.com and we’ll do our best to assist you.

If you have requested a refund or cancellation of an order and tracking has been provided, please note that the refund will not include the shipping fees, as the shipping process has already been initiated.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags or stickers intact, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@eon-shop.com.